adobe acrobat pro 9 electronic signature

If its a file specific issue please share the file with us for testing.Īlso make sure you have the latest version 3 installed for Adobe Acrobat/Reader DC.

Is this a behavior with a particular PDF file or with all the PDFs? Please reboot the computer once and try with a different PDF file and check. As described the signature is not displaying after sharing the file via email to a different user. Unsure of what could be causing this and why the signature would show up when we view the file in the Gmail preview but then be cleared when opening it in Acrobat Pro/Reader DC on our end. We are running MacOS Catalina 10.15.6 on all computers. I attempted this on two different computers in both Acrobat Pro and Adobe Reader DC. I then had the user send me the PDF and the signature displays in my email preview, but once I open it, it no longer displays. It is here where the signature is no longer showing as it shows in the email preview. The document was signed in Acrobat Pro, emailed to the Business office, downloaded then opened in Acrobat Pro. But when it's downloaded and opened in Acrobat it is no longer displayed. The signature is displayed in the preview feature in Gmail so we have determined it IS there. When a signed PDF is emailed to her, the signure disappears when she opens it in Acrobat Pro. Our business office is experiencing the following issue.

Adobe acrobat pro 9 electronic signature